Welcome to the in5 Answer Exchange! This a place to get answers about in5 (InDesign to HTML5) and make requests.
0 votes
Running indesign 2024 on a Mac. Created some html web pages that look perfect in several browsers. Sent to customer who is viewing on a PC and it doesn't work for them, they just get gobbledegook. Need help ASAP. Thanks
in misc by (120 points)

1 Answer

0 votes

If you zipped the html5_output folder and sent that to them, it's likely that they are trying to open the index.html page without first extracting the zip file. 

What's happening is Windows lets you preview the zip file without opening it. The preview cannot access the rest of the files that it needs (such as the CSS, the JavaScript, and the images) to render the content in the browser until they're unzipped.

You can confirm that this is the issue by looking at the address bar in the browser. You'll see ".zip" in the file path.

The easiest way to unzip on Windows is to right-click and choose Extract all... then follow the steps to zip the output to a folder.

by (27.2k points)