I'm using InDesign v20.4 on a MacBook Pro with Apple M1 Pro. in5 version 3.8.24
I'm working on an 82-page magazine that has slideshows, animations and videos. When I export as fixed-layout epub, everything works fine. When I 'publish online' (to Adobe's server) everything works fine.
The client wants the ability to upload the publication on their own servers, so I purchased a gold licence of in5, after testing it out on the trial version (which worked fine).
Now, with the licensed version, the videos don't work. Everything seems to export properly, but when you open it in (safari and chrome) a browser, the videos don't play. Chrome says file not found, Safari opens a folder with a file called Media selected.
I thought maybe the size of the document and all the rich media was causing a conflict or something, so I made a single page InDesign file, placed a video (.mp4) and tried again. Same thing.
Can someone help? I'm really at my wits end - and support doesn't seem to be giving any support at all.
Here is a link to the test files:
https://drive.google.com/file/d/10z38GIvxQacLIrPuTETuCL0Ld7l5m4nf/view?usp=share_link
Many thanks
Andy