Web context exported as blank space  

Question

I have this recurring problem: When I export the document containing many web content on each page, in many cases the web content appears empty and the code is written as I indicate below, with  .

<div id="item70809" alt="Rectangle" class="pageItem hotel-galeria ">&nbsp;</div>

I have to export again, and somethings the web content looks fine and other not. Is this a bug?

Answer 1

I'd recommend checking that you're using the latest version of in5. The current version is v3.8.17. Check your version by going to in5 > Info and Updates... and look for the version number in the upper right of the in5 - Info & Updates dialog that opens. If it's an earlier version, try downloading the latest version, installing it, and re-exporting your content:

• https://ajarproductions.com/pages/products/in5/download.php

If you're still having trouble, would you be able to send us the following for us to troubleshoot?

• Your InDesign file and the files of the embedded content or a sample file that recreates the issue
• Your html5_output folder

You can send your files here:

• https://ajarproductions.com/pages/contact.php?category=in5