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First - Our Firm has a number of security standards in place and installing software can't be done without interacting with our IT team. Every time we have an update to InDesign (which can sometimes be pretty frequently) my in5 stops working. Sometimes it completely disappears and I need to reinstall in and the scrolling frames pieces with IT involvement. Sometimes it still appears but I get a message that it is Loading in5 license and interface... and that windows stays there indefinitely. Nothing shows up in my task manager to show that anything is loading or updating. Is there some process I'm supposed to follow when running the INDD updates so that in5 stays connected?

Second - I have the hardest time finding anything I want in the Answer Exchange. The answers that come back typically have absolutely nothing to do with my question regardless of how simple or complex I make the question - Am I doing something wrong in my search?

Thanks much.
in how_to by (230 points)

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Sometimes updating InDesign removes in5 from the menu. When that happens, you can reinstall in5. You'll need the latest version of in5, version 3.8.16, for the installer that works with InDesign 2024:

After reinstalling, you may need to reactivate in5. Here's more information about installation and activation:

Yes, in October 2023, in5 was updated to work with InDesign 2024 in version 3.8.15. You can download the most recent version that includes additional updates here:

If you're getting the "Loading license and interfaces..." message or the "unable to load Adobe InDesign 2024 Type Library" error, it sounds like you may be using in5 with InDesign 19.0.1 or higher. InDesign 19.0.1 and subsequent recent updates appear to reset the Run as Administrator setting that causes the error. To use in5 with InDesign 19.0.1, try running InDesign as administrator or resetting if it was previously set.

Here are the steps for how to run InDesign as administrator on Windows:

  1. Quit InDesign
  2. Go to the Start menu and type InDesign in the Search or right-click on InDesign in the Taskbar
  3. Right-click on Adobe InDesign 2024 in the either the results of the Search menu or in the menu that appears in the Taskbar
  4. Select Run as administrator

Here is information on how to run InDesign as administrator on macOS:

It appears to be a long-standing bug with InDesign that comes back with certain updates (we're seeing it a lot with the InDesign 19.0.1 update):

If you're in an environment where you can't run InDesign as administrator, try reverting to either InDesign 19.0 or 18.5. Here's information on how to install a previous version:

We've also gotten feedback that after uninstalling InDesign and reinstalling it, in5 worked.

You can also try using the Adobe Creative Cloud Cleaner tool before reinstalling:

Another user said that deleting all files in the [username]\AppData\Roaming\Adobe\Indesign folder worked for them. 

It's possible that Adobe's future releases of InDesign may resolve this issue.

And if you're searching for in5 resources, I'd recommend using the search for all support channels--not just the Answer Exchange:

by (27.6k points)